How Rooli Protects Your Data

What we collect when you sign up

When you register at Rooli we ask for basic identity details: full name, date of birth, email address, mobile number and residential address. We need your date of birth to confirm you're 18 or older, which is the minimum legal age for real-money play in Australia. We also record your chosen username, password and any marketing preferences you set during signup.

We don't ask for information we don't need. If a field seems unrelated to opening or running your account, you can contact support before submitting it and we'll explain the reason or remove the request.

Verification data

Before your first withdrawal, and sometimes earlier, we run identity verification checks. This typically involves a government-issued photo ID (driver's licence or passport), a proof of address document such as a recent utility bill, and in some cases a selfie for facial matching. These checks protect your account from fraud and confirm you're old enough and eligible to play.

Verification documents are stored securely and accessed only by staff who need them to process your check. We don't sell or share these documents with advertisers or unrelated third parties.

Payment information

When you deposit or withdraw using PayID, POLi, Visa, Mastercard, bank transfer or crypto (Bitcoin, Ethereum, Tether), we record transaction details: amount, timestamp, payment method and the reference numbers needed to match deposits to your account. We do not store full card numbers on our own servers; card processing is handled through secure payment providers built for AUD transactions.

Crypto transactions are recorded against the wallet address you use to send or receive funds. We keep enough transaction history to meet standard anti-fraud and record-keeping practice, and to help resolve any payment queries you raise with support.

Cookies and site activity

Rooli uses cookies to keep you logged in, remember your game preferences, and understand which pokies and promotions get the most attention so we can improve the site. Some cookies are essential and can't be switched off without affecting core functionality like staying logged in or completing a deposit. Others are optional and relate to analytics or personalised promotions.

• Essential cookies: session login, cart-style bet tracking, security tokens
• Analytics cookies: page views, session length, game popularity
• Preference cookies: language, display settings, favourite games
• Marketing cookies: tailored promotions based on play history, only with consent

You can manage cookie preferences through your browser settings at any time. Blocking all cookies may mean some features, like staying logged in between visits, stop working properly.

How we use your data

We use your information to run your account, process deposits and withdrawals, verify your identity, prevent fraud, respond to support queries and send you service updates. If you've opted into marketing, we may also let you know about reload offers or free spins on selected pokies. Every bonus mention, including this one, comes with T&Cs apply and full terms are confirmed at signup or in our promotions pages.

We do not sell your personal data to third parties for their own marketing purposes.

Your rights as a player

You can ask us to show you what personal data we hold, correct inaccurate details, or close your account. You can also withdraw marketing consent at any time without affecting your ability to play or withdraw funds. Some data, particularly verification and transaction records, may need to be retained for a period even after account closure to meet standard record-keeping practice.

Getting in touch

Questions about your data, a request to update your details, or a cookie preference issue all go through the same place: our support team, available through live chat and email during Australian operating hours. Ask for the privacy or data protection contact and we'll point you to the right person.

Related pages

For more on how we handle money and terms of play, see Rooli Payments, Terms and Conditions and Responsible Gaming at Rooli. Ready to play? Create your account once you've read through this policy.